Showing posts with label errors. Show all posts
Showing posts with label errors. Show all posts

Friday, November 12, 2010

My 5 Biggest Blogging Blunders

Do Over!Recently I posed an article about the 5 mistakes every blogger will make at some point.

For the most part, they were all fairly minor mistakes, in part because they are so common, but they are all also mistakes that one’s handling of could prove far more damaging than the error itself.

Still, I wouldn’t call any of them fatal or even blog-changing errors, just trials that every blogger has to go through at some point. But that raises the question, what are some of the bigger mistakes one can make?

I can’t speak for everyone, but I know that I’ve made my share and some were quite costly. So, in an effort to help warn others, especially new bloggers, of the pitfalls that loom, here are my top five blogging blunders since I started about six years ago.

5. Not Focusing on Titles

When I first started blogging, I didn’t focus very heavily on the titles of my post and often wrote them as an afterthought. That unfortunately came back to haunt me as I learned quickly that not only are titles the most commonly read part of a post, but the only part many people read.

My very first social media exposure was a very hostile Slashdot based not upon what was in the post, but what was said in the title, which was much more divisive (albeit accidentally).

After a day of having my site shuttered by an angry mob and dozens of letters accusing me of things I did not say or mean, I realized I needed to spend more time with titles and give them considerably more attention.

4. Hosting is Important Too

Speaking of that incident, it also showed me that hosting is incredibly important for a site, not only affecting your site’s speed but also it’s ability to take a hit from a traffic spike.

Though cheap shared hosting accounts might be fine for some sites, if you want it to grow you need to invest in your hosting and get a VPS or a dedicated server as soon as you are ready.

Otherwise, you will likely find yourself as I did, with a ton of social media traffic coming to your site and nothing there to greet them, the biggest waste of marketing effort imaginable.

3. Poor Business Model Choice

Early in my site’s history, I explored a variety of advertising schemes to try and earn at leaset a little bit of money from the site. However, even when the traffic was there, the CTR was low and the keywords were terrible, making it so that I was earning only pennies per (rare) click.

The experiments, as limited as they were, didn’t go over well with my audience either and never generated more than a few dollars per month in revenue. I eventually abandoned them and realized that the most valuable thing I could offer is my expertise. Slowly, I began dipping my toe into consulting, the approach I still take today.

It’s important to be realistic about what’s valuable on your site and how you can best earn money from that, I lost at least a year of good revenue generation with the site because I kept trying plans that were never going to work.

2. Not Listening to Reader Suggestions

In the early days of Plagiarism Today, i had a very specific picture of what I wanted the site to be like and the topics I wanted to cover. As I began to build readers, they requested I talk about different issues or add features to the site, such as a stock letters section. I ignored them initially because of a combination of bad advice and the fact it didn’t mesh with my vision of the site.

However, eventually I realized I was being too limiting and decided to see if I could make it work. After branching out a little bit, following my reader’s suggestions, I found that the site began to grow very rapidly, exceeding my expectations.

Still, I wonder how much larger it would be today if I had started out with the right mindset and listened to at least some of the better ideas my readers had, even if they were against my personal vision.

1. Picking a Bad Domain

I admit it openly, “Plagiarism Today” is a bad domain. Hard to spell, hard to say, too long and too specific (see above). It was a terrible choice for the site and one I regret. However, after over five years, it’s the one I’m stuck with too. That’s the reason I put it at the top (or bottom) of my list.

Changing it now would probably be more work and more drawback than its worth, but it was a lesson learned nonetheless. I jumped on “Copybyte” for my consulting firm and have been much more careful about domains since then.

In the meantime though, I get to spell the domain for everyone I give it to, even those who know how to spell “plagiarism” don’t trust themselves to do so when writing it down.

Bottom Line

Obviously, I’ve made a lot more mistakes than this but these are some of the errors I consider to be the most damaging and the ones others would be best served to avoid.

Fortunately, all of the above errors can be easily dodged if one is looking out for them, which is exactly why I post this list.

After all, the goal of this post isn’t just self abuse, but rather, to help others not fall into the same traps I did and maybe not waste some of the time I did in my early years.

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Friday, September 24, 2010

5 Mistakes Every Blogger Will Make, Including You

There’s a simple truth to life that every human being will make mistakes. Since every blogger is human, at least the ones that aren’t spambots, then every blogger will screw up inevitably.

On BloggingPro, I recently wrote an article about how to recover from the mistakes you make but the question becomes “What kind of mistakes can one expect to make?”

With blogging, as with life, there are very few guarantees but there are a few mistakes that virtually every blogger, at least if they keep blogging long enough to make them. Here’s just a small sample of those mistakes with 5 blunders you can probably look forward to.

1. You Will Screw up Spelling, Grammar Etc.

If you type enough words, you are going to get a few things wrong. It doesn’t matter how good your grasp on your chosen language is, how careful your editing process is or how many eyes you have reviewing your posts, you will make typos and other spelling/grammar errors.

Fortunately, most of these blunders are very minor and can simply be corrected. People tend to forgive these errors quickly because they aren’t important and, quite literally, happen to everyone.

The key here is to just not make too many and you’ll probably find that your audience is forgiving. Still, that’s no reason to get sloppy.

2. You Will Bork Your Theme

At some point you’ll go into your theme, make a change, no matter how minor, and completely screw it up. You’ll get your structure wrong, add to many of a certain kind of tag, leave out space or forget a bracket and your site will be completely ruined because of it, at least until you fix it.

These mistakes are very similar to grammar errors but with code. We all make them and we all pay for them. The key is to repair them quickly and get the corrected version up as fast as possible. It also pays to make and keep backups before doing ANY changes to your site.

Remember, this is why you need to know the basics of HTML and CSS. You’re only human and your best-laid plans will often go astray.

3. You Will Say Something Stupid

Open Mouth, insert foot. We’ve all done it and you will do it with your site too. Eventually you’ll write something that, in your head makes sense but when put out on the Web is either taken a completely different way or is simply flat-out wrong.

No matter the cause of this, you should be prepared for it and take appropriate action. Unfortunately, there is no one-size-fits-all solution to this as every case is different but generally speaking the best approach is to be honest, apologize, correct the error and move on.

If you can do that, it’s usually pretty easy to put this kind of mistake behind you.

4. You Will Get Heated

A big part of blogging is dealing with people and whether it is via email, via comments or something in between, you will, almost certainly, respond incorrectly at least once.

Though we all know not to feed the trolls or start flame wars, inevitably someone says something that gets under our skin or we make the mistake or we let a civil discussion go too far. That creates a hostile situation that we have to deal with.

The best way usually is to disarm the argument by apologizing if necessary, seeking common ground and then highlighting differences in a more positive light. If you can’t end a flame war through being the bigger person, it’s usually better to just walk away.

5. You Will Anger Your Audience

At some point something you do will upset your readers, or at least a large number of them. Whether it is a change in direction for your blog, a new theme or even just a new logo, you’ll find yourself taking heat from a large number of your very loyal readers.

Strangely, it doesn’t matter how much warning you give about the change, how many people you ask beforehand or how many polls you take, many will stay silent until the changes go live. That’s not to say you shouldn’t take those steps, they can greatly mitigate any conflict and any warning is better than a surprise, but they don’t ensure a smooth transition either.

Here, you need to make sure that what you did was actually a mistake before backtracking. In many cases, some user heartburn is a worthwhile trade off for a clearly better site. That being said, if it is a mistake and you have a full user revolt, you need to figure out quickly if the mistake was the change or the way things were.

Either way, you need to engage your audience, listen to their concerns and make changes as appropriate. It will help you greatly soothe the heated debate.

Bottom Line

If you blog long enough and grow to be of any size, you’re going to make some mistakes, including these. Though you should work to keep such mistakes to a minimum, you also need to be prepared for them and be able to respond quickly.

If you can do that, you’ll likely find that your goofs aren’t that big of a deal and that most of the focus stays on what you got right, not the few things you got wrong.

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Monday, September 13, 2010

5 Ways Your Blog is Undermining Your Business

Many entrepreneurs and small business owners start a blog to support their business. A blog, they figure, will allow them to illustrate their knowledge to clients, build a reputation and brand, get people to check out their work, and take the place of that pesky enewsletter they started a year ago but never seem to have time to write these days.

But in many cases, the errors or glitches that these bloggers can make end up undermining their owners’ businesses in subtle ways. Ultimately, their blogs actually serve to lessen the blogger’s reputation among clients and prospects. Here are the most common errors I’ve seen.

1. Technical errors.

Technical errors include everything from typos to broken links and missing images. To my mind, they also include the my-13-year-old-cousin-was-the-designer blog skins. Given the usable nature of most blogging platforms today, these kinds of errors shouldn’t exist — and the vast majority of web users know this. If your blog contains technical errors, it reflects very poorly on you and, ergo, your business.

Apart from using all the tools at your disposal to ensure that the content you publish contains no technical inaccuracies, bloggers may need to periodically review old content to ensure that, for example, the links still work.

After a given period — say, a year — few users will expect to be able to rely on the links in your content, but if they’ve arrived at that content directly, through a search engine, they may not realise that the content’s old, so a broken link may still undermine your credibility. If linked content is crucial to a given post, you might need to consider building a regular review of those links into your content management plan to ensure that the post remains usable.

2. Factual errors.

Factual errors are a separate issue from technical errors. If technical errors are a baseline of business competency, factual errors mark the baseline for industry or discipline competency. The first might make you look slap-dash, but when users spot factual errors in your work, your professional reputation slides downhill very quickly.

The only way to avoid factual errors is research. Don’t trust any single source — research to find at least two unrelated sources for the same information every time, and cite or link to them in each case. This will obviously impact the time it takes you to produce a blog post, so you may need to alter your writing and research approach accordingly.

Factual errors are problematic, but they’re even more of an issue when the blogger uses them as the basis for opinion pieces.

3. Ill-informed opinion.

When you use erroneous information as the basis for an opinion piece, you do yourself a serious disservice. It’s one thing to report information that, while you’ve seen it presented elsewhere, is inaccurate. But to build that information into your world view suggests to astute readers that you’re gullible, or ignorant, or both. Now the problem isn’t just a matter of misinformation; it’s a matter of personalities.

Opinion pieces should therefore be carefully researched and planned, and their possible implications considered at length. To me, planning an opinion piece is a bit like playing chess: you need to think ahead as many moves as possible to ensure that, whatever happens as a result of the piece, I’ll have a strategy that lets me respond with grace and intelligence. The problem is, if your opinion piece is based on poor information, readers may simply disregard it — and your blog — as garbage without bothering to comment.

4. Poor comment responses.

If it’s your blog, you need to manage it — and its readership. Failing to respond to comments is poor form; responding off the cuff to negative or controversial feedback can be extremely damaging.

Blog comments represent a huge exercise in PR: this is a very visible forum in which you’re responding to your business’s public. So it pays to think like a PR consultant and plan careful responses to negative feedback that show your professionalism, honesty, and genuine interest in what your readers have to say. After all, your clients and prospects are reading this thing — perhaps they’re even the people commenting. Your responses aren’t just a question of good manners; they may have real financial implications.

5. Poor content planning.

Poor content planning shows on business blogs, and can make the blogger seem flaky. If your blog is unreliable, it’s all too easy for readers to extrapolate that to mean that you’re unreliable. And no one wants to do business with someone who’s unreliable. Readers don’t just need to know what types of content or information themes to expect: they also need to know when to expect updates. As we all know, there’s nothing that’s more disappointing than going to a much-loved blogger’s site to find that they haven’t updated it since you were last there.

Of course, the other question of content planning relates directly to your goals for your business-supporting blog. Do you want to use it to direct clients and prospects to freshly-released projects or your updated folio each time you have something to show? Will your clients have any issues with your discussing their projects publicly? What kinds of content and posts will you use to communicate directly — and productively — with prospects? These questions all come down to your blog strategy. If you haven’t got these kinds of issues straightened out, your readers may find it difficult to work out whether your blog is intended for them.

There are, of course, other content questions you’ll need to consider. Do you want to cross-promote special offers on your blog through your Facebook page? Will you tweet every blog update, or provide a blog RSS feed, so that readers know when to visit? If so, you’ll likely need to consider how your blog updates will fit with the other content your feed through these media. Obviously, having a decent content plan will help support your blog’s — and your — professional appearance.

These are the five most common pitfalls I see on business-supporting blogs. Have you fallen into these traps? What other problems — or pet peeves — do you encounter as you rad business blogs?

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