Thursday, February 10, 2011

The Blog Mindset: What It Takes To Be A Successful Blogger

Some of my students approached me recently to discuss about their blogging journey. It is always interesting to talk to them and find out the difficulties they face. After some exchanges, I realized the difficulties all relate to one single reason: the fear of failure.

There are two broad types of blogs we see in this industry - the casual blogs and the impactful ones. The former consists of you writing a post occasionally and these are read by your closest friends and family. However, unlike the latter, they are not going to bring about any meaningful changes to your life. If you are looking to achieving concrete opportunities on both personal and business grounds, it is important to have the correct mindset; it has to be something you care about, like your job or a project you want it to succeed.

My point here is, commitment is very important. It drives the fundamentals of everything you want to construct with your own hands and ensures you have a clear direction towards your goal. Your initial direction may not always be correct and I believe in this case, two basic senses come into play - the sense of sight and sense of hearing.

Your Senses At Play

The sense of sight represents observation. Observe the results of your actions and evaluate constantly if they are putting you in the right direction. The sense of hearing represents to listen. Listen to feedback and again, evaluate your actions. Doing such a thing is never easy because you may find yourself doing things that are pulling you off the track you want to take. However, persevere and be confident. Believe in your capabilities and have faith that you will succeed. As I always say, remember that everything starts from zero and it will never grow, unless you try.

With the fundamental emotional aspect addressed, I shall go on to address the one mentioned above - the fear of failure.

One student asked me why anyone will want to read her blog. This is a common question which I have heard umpteen times and can answer with considerable ease. The answer is simply because people want to.

People Want To Read My Blog? Serious?

You’re right. People want to read your blog for uncountable reasons … maybe they like your style and personality … they are able to relate to and learn from your experiences … or simply because they share the same interests as you. Therefore, do not worry about whether people will read your blog. Instead, focus on what you can contribute and write on. If your creation meets the needs of other people, it will be read. It is understandable that when you first start, you will be confused and doubtful. Be brave and step out, enjoy the process and the results you get will remove the confusion and doubt that you held earlier.

From experiences, the act of trying always works most effectively in providing clarity and better puts you in the direction you want to move in. If you are still not convinced, look around you. How many of your friends, including yourself, consume others’ creations and marvel? Tons, I believe. So why is it so hard to have faith that yours will be read and marveled at as well?

Another concern a student raised was why anyone will want to read their blog when the blogs covering a similar topic are aplenty. This concern is natural given the large number of bloggers present in the blogosphere.

I Am Just Another Tree In the Rainforest. Would Anyone Bother About Me Even If I Fall?

The participants in the blogosphere are complements more than substitutes. It is very common that the community shares and recommends one another’s posts and videos and may even combine efforts in certain projects. In addition, the industry being so huge has endless opportunities. As long as the readers have the time, they can read as many blogs as they want on the topics of their interests. This means that you can write on one topic even if it has been touched on by other more famous bloggers. Therefore, the fact that the topic of your interests has been covered by other bloggers should not deter you from writing about it as well. In fact, if it has been discussed widely, it is a strong indicator that there is a large market for this subject.

On the other hand, it also means that you have many other bloggers with the same community profile as you. How do you stand out then? Remember that everyone has a unique style and personality. Each and every single one of us has different personal experiences as well. All these can be your differentiating factors from the rest in the same community. Therefore, do not despair about not being as established as the rest because as long as you are willing to try and persevere on discussing topics you are passionate about, your posts will definitely be read.

Now, another student posed the worry of having insufficient things to write about in his blog. This is yet another common fear many bloggers will have. In fact, I, myself, experienced this fear before. After all, we are all humans and how can we be sure that creativity and inspiration will be present day after day, right?

Creativity And Inspiration At The Snap Of The Fingers … Possible?

I can safely assure you that this is nothing to worry about at all. Reason simply being, passion is never-ending. As long as you are passionate about the topic you choose to blog about, you will never run out of things to write about! Of course, being humans with only 24hrs a day, we have limited time and energy. But, when something is your passion, you will never get enough of what you love. Think about your favourite drama serial. Have you ever wanted it to end? I could be glued to CSI forever! What about your favourite sports or the special someone whom you can never stop thinking about? I am trying to relate a similar logic here in terms of blogging. Once you start discussing the topics you really love, you can definitely go on and on non-stop. There will be unlimited circumstances and scenarios that will trigger your desire to discuss the subject. If you do not feel the spark and excitement in the topic you have chosen, it is most probably an indication that you are not passionate enough about it. The last and most important aspect is of course to be confident about your ideas and views. With passion, creativity will flow indefinitely and you will have endless opinions and topics for discussion.

Are You Now Convinced That Your Blog Can Work For You?

So far, we have discussed the common fears new bloggers face and also, the fundamental state of mind that you need to have to be successful. Constantly observe what you feel or think about when you are writing for your blog and evaluate what those emotions indicate. In addition, evaluate if the topics you have been discussing are putting you in the right direction towards achieving your eventual goal. Listen actively to feedback provided by people around you and again, evaluate your current state. Put yourself through these regular evaluations objectively and you will find yourself one step nearer to your goal. At the end of the day, it’s your choice and decision. Always remember that if you never try, you never know. So, be brave and step out!

As CEO of Affiliate Home Business, Jack Harold is an experienced Internet marketer and has helped thousands of his students to apply Internet marketing strategies to succeed online. If you will like to know how to make money online, you can grab a free copy of his exclusive “The Rags To Riches Blueprint” at his website, Affiliate Home Business.

[Image Credit]

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How to Significanty Increase Your Blog Subscribers

Your most important asset as a blogger is not the people who visit your blog daily or those who comment on your blog but those who take the pain and time to subscribe to your blog so that they can be receiving more updates from you in the future. A lot of bloggers now make a very deadly blogging mistake of focusing on getting more daily visitors instead of subscribers. Your subscribers are the ones who trust you, they’re the ones who read your content regularly and truly know you and they are the ones that will most likely take action based on what you preach or buy from you in the nearest future. This post will be giving you some tips to significantly improve your blog subscribers.

Focus on Getting Quality Traffic

There are many factors that come into place as far as increasing your blog subscribers is concerned; one factor is conversion and another major factor is the quality of the traffic you get. You shouldn’t expect to see any significant conversion if your traffic are from paid to click sites, pop unders or other aggressive traffic generation strategies.  Trust is a major factor that has to be associated with any traffic you get before there can be any significant result; for example, if someone like Darren Rowse interviews me or writes a post in which he encourages his readers to visit and subscribe to my blog it will bring more results than from someone discovering my blog through a comment on another blog even if they result in the same number of visitors.

There are a lot of ways to get quality traffic and I wrote a post here recently on getting quality traffic – I suggest you read it. While tactics are great and sometimes important real results only come from trust. There will be more interaction and result when people start spreading the word about you and encouraging others to read your blog. This type of traffic can only be gotten by you producing great content that builds trust with your readers.

Have a Great Design

It doesn’t matter how great your content is you also need a great design. While you can give a lot of examples of people writing great content with bad design the truth is that many of these bloggers are getting less results than they would have gotten if they had a better design.

People need to be able to interact with your site and not just read your content. A great design makes it easy for people to share your content and spread the word about your blog, a great design makes it easy for people to locate your subscription options and subscribe to your blog and a great design makes your content more presentable.

I saw this in action recently when I paid a custom designer to help me make a unique design for my blog; this design was recently released and since its release I have noticed a significant increase in the number of people subscribing to my blog. In fact, the number of people subscribing to my blog daily have doubled and this was only possible because of the great design my blog has.

Be Transparent

The internet is a free world where any content can easily be circulated, the internet isn’t censored and anybody from anywhere in the world can easily set up a blog and begin to teach people what he/she knows nothing about. A great way to significantly increase the number of people subscribing to your blog is by letting people know that you can be trusted and the best way to do this is by being transparent on your blog.

I recently started displaying my income report on my blog every month, ever since then I have noticed a significant increase in my subscriber base (especially on the first day) and my first income report is my most popular post this year – it still keeps on getting links and traffic even after a month of me posting it.

You don’t necessarily need to be displaying your income report on your blog since our reasons and aims for blogging are different and what we want to achieve is different. All you need to do is look for a way to build credibility on your blog, this can be by showing live examples of the results you get, by doing a lot of things to prove that you truly know what you’re saying and by getting true expert endorsement for your work.

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Wednesday, February 9, 2011

Using a Lead Generation Campaign Successfully

Your list is your connection to hundreds if not thousands of people who are interested in your products or services. They’re qualified leads. As a business owner, these are the people you want to talk to. However, finding those people can be a challenge. Here’s how to implement a successful lead generation campaign.

#1 Identify your ideal customer

This is important because you’re going to want to get inside their head. You want to know what their most pressing problems are so you can solve them. Spend some time researching your audience. What do they need or want?

#2 Create a high value giveaway

Many business owners turn to digital downloads. This is because they can offer prospects instant gratification. All the person has to do to access the information they want is hand over an email address. Digital downloads can be something as simple as a free report. They can also be:

* An interview (audio and transcript)

* A video

* A downloadable course

* An audio file

* An e-book

* A worksheet or workbook

* A checklist, blueprint or template

Don’t let this list limit your imagination. Take a look at what your prospects need and then brainstorm how you can solve their problems with a giveaway. You can also provide them with an autoresponder e-course delivered over a period of time. This ensures consistent communication until the course ends.

#3 Create an irresistable opt-in form

You have a few choices here. You can create a form and place it on your landing page. The form can be simple and straightforward with a benefit and a call to action. For example, “Learn how to eat all you want and still lose weight. Download this free report now.”

You can insert the form on your website, have it slide over, pop up or pop under – it’s your decision. You may want to test and track which method offers the highest conversion rate.

You can also create what’s called a squeeze page. This is where your visitors land. They must opt-in in order to move on and further into your website. Your squeeze page can read a little more like a sales page. It can offer benefits and promise to solve your prospect’s most pressing problem. Make sure you deliver on your promises!

Regardless of the format you choose, you’ll want to ask for an email address from your prospect. You can ask for more information like a first and last name. However, remember that the more hoops a prospect has to jump through, the more likely they are to click away.

#4 Market your offer

PPC has been effective for driving traffic to an opt-in page. You can also use social networking and article marketing to effectively drive traffic to your offer. The more people who learn about your opt-in offer, the more people you will have signing up. You can also look at other marketing strategies.

Once you start building your list, immediately take advantage of it. Thank your subscriber for signing up and provide them with an abundance of value. Make sure they never regret adding their name to your list. And of course, market to them to build your business and your bottom line.

image credit: Vinogradovisoleksii

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5 Beginner Blogging Mistakes

Because of how easy it is to get into the market, two new blogs are made every single second. In one day, 172,800 blogs were made. Now, how many of those do you think are going to make it to the top? How many are going to make as much money as Jon does on his blog?

Probably very few. And the reason for that is because so many of them are going to make some really typical beginner mistakes right from the beginning. So, they'll give up and won't make any money, let alone an amount even close to Jon.

To better your chances in getting to a point where you are making a little money on your blog, you need to make sure that you don't make these typical blogging mistakes.

Five Mistakes to Avoid

1. Get a Domain and Paid Hosting

There's no denying that it's easy to get started online. And, with sites like WordPress.com, Tumblr, and Blogger, it is very seducing to get a free account. Why pay the $10 (or less with a coupon code) for a domain and then the $5.00 a month for hosting? Why not just get the free hosting?

There are two real reasons. The first is control. I have complete control over what my site looks like, where my ads go and what kind of content I publish when I have my own domain and hosting. However, on sites like WordPress.com and Blogger, you have to follow their rules. Why give up that power?

The second reason is simple branding. It's easier to tell someone www.domain.com than www.blogger.com/domain. It's easier to remember the former and therefore, easier to spread it on from person to person.

I hope you understand the importance of having your own domain and hosting. It's a small investment, but in the long run, it will definitely pay off.

2. Don't Get a Custom Made Logo

Do you know why big companies (and really all companies) hire someone to make a custom logo? Do you know why Jonathan has that diamond with the JV in it?

It's because they are hoping to build a brand. Remember in the last point how I said it's easier to brand www.domain.com than anything else? Well, a logo adds to the brand. When we think of Google, one of the first thoughts that might cross our minds is the logo. What about Nike? I think of their logo too. Wal-Mart? Target? The logos really do come to mind.

That's effective branding. An effective logo is one in which a visitor sees it and immediately knows that they are reading something important. So, if I see the diamond with a JV, I know it's by Jonathan Volk and therefore, I know it can be taken seriously.

While it's a slightly bigger investment, having a custom logo shows new readers that you are:

  • A serious person who actually takes their blog seriously.
  • Not some random spammer who doesn't know what they're talking about.
  • A brand.

By showing you're a brand, people will begin to follow you a lot more than they'll follow the random blog with the words as their logo.

3. Use a Run of the Mill Design

I really should just group one and two together, but we'll keep them separate for now. CNN, NY Times, NY Post, Washington Post, LA Times and Wall Street Journal are all what? News sites. And, they all provide the same news, for the most part. And yet, if you visit each of their sites, are they identical?

They have created a unique look to their site. If two sites look the same, the bigger one gets the credit. So, if you were to copy your blog design exactly from J. Volk's, people will remember his over yours because he is bigger.

Therefore, get your own design. I don't mean that you need to hire a designer and get a completely custom one. That's ridiculous and expensive. However, there are a lot of premium designs out there that could really be useful on your site. Personally, I'm a fan of StudioPress. You can get a premium design (that you can then customize) on your site for under $100. Again...It's an investment, but in the long run, it pays off.

The alternative is to use a free design. If you are going to use a free design, do yourself a favor and only download from WordPress' gallery. They have reached a certain level of quality and therefore, are not going to have glitches in them.

For the most part, though, I advocate spending a bit of money, getting a premium theme that is designed for security, seo, and everything else.

4. Throw Adsense Up to Make Money

When I think of Adsense, I think of missed opportunities. There once was a time when Adsense made a lot of money for people. And people still do make a lot of money. And, there are times where it's appropriate. However, Google now gives less money to their publishers.

I can remember when John Chow had his big 300x250 ad block floated left in his blog posts. He did pretty well with that ad and made a nice chunk of change. But, he realized that we all have realized--I would say--that Adsense can be beat out by a private advertisement.

And that's the real truth about it. Selling private advertising has become a much more economical way of earning on your blog. You'll make more if you sell private advertising than you will with Adsense.

Okay, okay, I know. It's hard to sell private advertising. Then focus on what matters most at the start of your blog: the content. When you're bringing in more traffic, people will try to advertise with you. There are entire divisions of companies that go out looking for places to advertise. If you're big enough, they'll find you.

Does that mean you shouldn't use Adsense at all? Of course not. If you can justify the ad placement and it is making you money, then do it. If Adsense is really earning for you in your particular niche, go for it. But, keep your eye on the much higher quality private ad sale.

5. Don't Start Building Your List from the Beginning

Aweber is king. It is probably the best newsletter software out there. You want to begin building your list from the beginning for a few different reasons.

  1. It's another way of bringing people back to your site. If you send out an e-mail every two weeks with the blog posts you've written in that time frame, people are likely to come check it out. So, you start creating return visitors.
  2. When you do--if you do--create a product that you are going to sell, having that list of people subscribed to your newsletter will be a great base to start selling to.
  3. Any product that you want to sell will have a lot of success on your newsletter. These are people are trust you enough with their e-mail. They'll probably trust you with some money too.

Now, I say Aweber is king specifically because I advocate for signing up with Aweber. It is, by far, the best on the market. And while it is $19 a month for your first 500 subscribers, that's an investment that you want to make. If you're doing good work, you should be able to make that back from those 500 subscribers.

People, though, argue that they shouldn't build their list until they have traffic coming in already. John Chow thought that too. He didn't make his list until much later. Can you imagine how much money he'd be making each month if he had made his list from the beginning?

Make your list. It's a well worth investment.

Have You Done Any of These?

What sort of mistakes have you made? Did you fall into these and notice that they really were valid mistakes. I've made the mistake of relying too much on Adsense and have missed out on a lot of potential profits. Don't make these mistakes. They're easy to prevent.

Jacob is the owner of Blog Revolter. He's all about revolting against the norm of blogging. Check him out on Twitter or Facebook.

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5 Steps a Newbie Blogger Never Misses

Blogging is an exciting thing. Even more exciting is being a newbie blogger. Every matured living being passes few stages before becoming so. For instance, there is a single cell stage, an embryo, new born, child, teen and so on. Similarly every blogger is a newbie before becoming a matured blogger. And there are certain stages every newbie blogger passes through. Here I discuss 5 stages every newbie blogger comes across.

1. Excited blogger

This is the very first step of every newbie blogger. He/She cannot miss the initial excitement when starting to blog. It won’t be inappropriate to call it over-excitement. In this over-excited state, a newbie blogger can go as crazy as he/she can.

For instance some or all of the following things can happen: Purchasing bunches and bunches of cheap domain names, starting blogs at every profitable niche prevalent in the world, posting three or four times a day, downloading all plugins and installing them (and getting screwed), downloading all free ebooks (or literally anything available in pdf format) that talks about blogging and so on. The list is not exhaustive. Even more crazy things can happen.

At this stage, the blogger is either excited about his/her own blog or even sometimes excited about an A-lister blog.

2. The stat checker

The first thing every blogger does after launching a blog, even before publishing a single post, is to check stats. That is purely human nature to be curious about who is visiting the blog. But this curiosity takes over everything else at the earlier stages of blogging.

Checking stats becomes the blogger’s irresistible thing. Even without concentrating on writing blog posts, even without worrying about the design and the misaligned pages of the blog, even without taking into account that it has been just one week after the blog has been launched, the blogger couldn’t resist himself/herself checking the stats every hour.

When there is one new visitor since the last check that is a great motivation. But if there are no visitors to the blog, which is what is to be expected at this stage, the blogger becomes disappointed and frustrated. This is a big factor that greatly affects the development of the blog, especially at its initial stage when extra care and effort are needed to build the blog without worrying about the stats.

3. The monetization phobic

The blogger at this stage does Google searches (hundreds of them) to learn about all types of monetization techniques for a blog. PPC, CPC, CPM, PPM, ABC or XYZ… whatever! The blogger ruthlessly reads about all sorts of advertising.

He/She struggles hard to get an Adsense account approved. If this step doesn’t turn out to be successful, then the blogger Googles for “Adsense alternates”. As always there are a bunch of them available. So the blogger starts accounts in all of those advertising websites, puts all those banners on the blog and BOOM! One gets a beautiful site that has misaligned banners which blink, change colours, flash kisses at you and sell you stuff.

That is not all. There are places where one can do direct selling of ad banners. There are also in-text ads, strip ads, interstial ads, you name it. The blogger sincerely tries them all out and gets frustrated to see that the earning for the past three months is $0.50.

4. Endless learner

This is when the excitement in down a little bit. The blogger’s focus is now not on writing for their own blog(s) but to know what others are writing about. That is good, but it is actually over done or done endlessly.

The blogger starts reading a killer article about “how to blog successfully” from a A-lister blog; the article ends and there are a bunch of related posts. Oh there is that interesting post about “how to earn $1000 dollars from your blog in less than a month” and that article gets a click. This goes on and on- reading comments, related posts, about the products the A-lister is offering and so on.

And, now the blogger looks at his/her clock when it is almost mid-night. He/she feels so tired and hence goes to bed. Great!

5. Stat-free minded blogger

This is the stage when the newbie blogger becomes a matured blogger. I call him/her matured blogger not because his/her blog is now getting 10000 page views per day but the blogger is very well aware of what blogging is really about.

The blogger exactly knows what it takes to develop a good blog, what it is about to write quality content, what are the factors that are to be taken care of at this stage of blogging, and what are the things that are not to be taken care of.

The blogger now knows that blogging is not about building it, forgetting it and earning while snoring. It is about developing a good quality blog which has useful and valuable content, developing trust and good relationship with the readers, maintaining the motivation at a consistent level and sticking to it without worrying about anything else.

How about you when you were or are a newbie?

About the author: Jane Sheeba is the one behind FindAllAnswers.com where you can find helpful articles on Self Improvement, Relationships and Blogging tips. She writes articles passionately since 2007.

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How to Troubleshoot WordPress

This guest post was written by Neil Matthews, a WordPress consultant at WPDude.

Over the years, I’ve developed a troubleshooting methodology while working with my WordPress technical support clients.  My methodology helps  to solve the majority of WordPress crashed sites I’ve come across, and I wanted to share it with you, the good readers of ProBlogger.

I cannot claim that I invented the process, but I have brought together a number of useful tips from the WP community and combined them to create a repeatable and verifiable way to isolate and troubleshoot WordPress problems.

The process

This methodology isolates the various layers of a WordPress site one at a time, tests a layer by removing its component parts, and then, if the problem still exists, moves down to test the next layer.

Once you have isolated the problematic component, you can remove it from your site and troubleshoot the problem itself.

I recommend doing this in a slow and ordered manner, incrementally testing each layer as you go. Look at a layer, disable all of the components, and slowly restart them to find out where the problem lies.

The layers

I like to divide WordPress into four layers:

  • plugins
  • theme
  • WordPress core
  • database.

This methodology looks at the first three layers only.

What can this process fix?

This methodology can be used to fix a variety of WordPress issues including, bit not limited to:

  • the dreaded “white screen of death” where all you can see is a white screen and nothing else
  • “Header Already Sent” errors
  • “Fatal Plugin” errors
  • “Out of Memory” errors
  • …many other WordPress problems, too.

Back up first

Even if your site has crashed, it’s important to stop, take a moment, and back up your site as it is now.  You are about to embark on a journey which will make a lot of changes to your site.  Taking a backup of the site as it stands means you can fall back to your starting position if you need to, without making the situation any worse.

Troubleshooting plugins

I always start at the plugin layer when I’m troubleshooting a WordPress problem. In my experience, about 80-90% of system crashes are caused by plugin issues. This is because there are so many plugins (sometimes of questionable coding quality) available to WordPress site owners.  Combining these plugins with other plugins, themes, and WordPress itself creates an untested mix that can very easily crash your site.

This is how I troubleshoot plugins:

  1. Disable all plugins.
  2. Has the problem gone? If it has, you have an issue at the plugin layer, if not, move down to next layer the theme.
  3. Re-activate plugins one at a time.
  4. Test your site after each reactivation. Has the problem returned? If so, you have now found the suspect plugin: go to point 5. If not, rinse and repeat from point 3.
  5. Disable that plugin.
  6. Re-activate the other plugins to ensure you don’t have multiple plugin problems.
  7. If the problem is still cleared, you have isolated and remove the problem. Go to the Getting Support section below.

Sometimes plugins cause such a problem that when you try to log into the dashboard to disable them, all you get is the same error message. If you cannot log into the dashboard, all is not lost: I have a work-around for you.

What you need to do is connect to your site via FTP and navigate to the wp-content folder.  If you rename the plugins directory, to plugins_temp for example, WordPress no longer knows where the plugin files are, and stops running them.  Now if you try to log in to the site, you’ll find that the issue has probably gone.

If you then proceed to the Plugins section in your Dashboard, you will see an error message that the plugin files cannot be found and have been disabled. Rename plugins_temp and you plugin files will be available again. Now, incrementally start from point 2 above to see which one caused the problem.

Troubleshooting themes

Once you have tested the plugins to rule them out, you need to move down a layer to the theme. This is how I troubleshoot themes:

  1. Disable the current theme.
  2. Activate a default theme such as Twenty ten.
  3. Test. If the problem has gone, you know the theme is causing issues. If not, move down to the WordPress core layer.
  4. Re-activate all of the plugins individually to make sure there is not a composite problem. If the problem doesn’t recur, you’ve isolated the theme as the problem area.

Next, I’d try to rule out any changes I’d made to the theme by removing any code I had recently added. If I have updated the theme, I’d roll back to a previous version. If I have just added a new widget, I’d try to back this out.  As you can see, the process is all about back-tracking methodically so you can repair the issue.

Again, if you cannot log into the dashboard there is a work-around. Connect to your site via FTP, and navigate to the wp-content/themes directory. If you now rename your currently live theme directory to themdir_temp for example, WordPress won’t know where the theme files are. All you’ll see at the front end is a white screen, but the dashboard will be available. Go to point 2 above and activate a default theme.  Remember to change the name of themedir_temp back to themedir to help troubleshooting.

Troubleshooting WordPress Core Files

The last layer to check are your WordPress core files.  This is the last layer because it is the least problematic, but I have seen incidents where files have become corrupt, stopping WordPress from working correctly.  The easiest way to troubleshoot WordPress core files is to re-install a clean copy.

This is my process for troubleshooting WordPress core files:

  1. Download a clean version of WordPress from http://wordpress.org/download/.
  2. Connect to your site via FTP.
  3. Rename wp-admin and wp-includes to ensure you are uploading clean copies of these directories.
  4. Back up wp-config.php just in case. This files holds your database connection details (amongst other things).
  5. Upload your clean version of WordPress.
  6. Test. Is your issue fixed? If so, you have isolated the problem at WordPress core. If not, it’s time to call in the experts.
  7. Re-activate your theme and test it.
  8. Re-activate your plugins and test them.

Fixing the component

At this point, you have hopefully isolated the component of your site that was causing issues.  So what do you do now?  Here are your options:

  • Visit the plugin or theme developers’ site and check to see if they have a support forum to search or request support from. Any developer worth his or her salt will be only too happy to provide support, and premium plugins and themes should provide top-class support as part of your fee. Remember to be nice to them if it’s a free theme or plugin and they don’t reply in five minutes.
  • Find a replacement for the plugin or theme. There is usually more than one implementation of a plugin, so if you can, swap out the problematic plugin with another one.
  • Request some support from http://wordpress.org/support/. This is excellent for core WordPress problems, and you will often find forums for individual plugins there, too.
  • Set the social media monster to work on your problem. Sometimes it’s as easy as sending out a tweet to your network to find a solution to the problem.
  • Get the pros in—hire a WordPress technical support team or consultant to solve your problem.

Wrap up

I use this methodology on a daily basis—it’s proven in the field on crashed sites.  The key is to methodically work through the layers, eliminating as you go, until you find the root cause. Then, fix that issue.  Remember to constantly test, though, because sometimes there are composite problems with multiple plugins, or the theme and a plugin.

Do you have any WordPress bug horror stories you can share? Who solves your site’s bugs and problems—is it you?

Neil provides WordPress technical support services at WPDude.com. He has also created a mini video course on this methodology over at wptroubleshooting.com.

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Tuesday, February 8, 2011

A Question of Money-back Guarantees and Marketing Your Online Products

_wp-content_uploads_34_gold_guarantee.jpgOver the last 12 months, I’ve continued to shift some of my own online business activities to producing products to sell on my blogs (I wrote about some the process here).

This has been a profitable move for me, but has also been one that has meant making a fairly significant mind shift in the way that I operate. In fact, it’s probably more accurate to describe it as a series of smaller mind shifts.

I’m not alone—in talking to many bloggers who are making a similar transition, I’m seeing a number of questions come up again and again that indicate to me that we’re all having to jump over the same hurdles.

One of those hurdles is money-back guarantees.

I spoke with a blogger just yesterday about this—they shot me an email asking whether they should offer a guarantee on their ebook’s sales page. Their concern was that in offering a virtual product which could not be physically returned people would take advantage of the guarantee: they’d pay for the product, download it, and then ask for a refund to get what would end up being a free ebook.

I remember wondering the same thing when when I created my own sales pages for the first time. Is offering a money-back guarantee on a virtual product simply setting yourself up to be ripped off?

Answering the question of money-back guarantees

Lets start out by saying that you will certainly find that a very small percentage of people will probably take advantage of this refund to get a free product. I’ve been selling ebooks for a couple of years now and in the times I’ve been asked for refunds I’ve certainly suspected a handful of people doing this—but it’s a very very small minority.

Here’s what I’ve seen when it comes to refunds on my own ebooks. In the last two and a half years, I’ve sold around 40,000 ebooks here on ProBlogger and on Digital Photography School. I don’t have an exact figure on how many refunds have been requested and given (we refund 100% with no questions asked), but I would estimate that the number is less than 100—at the most it’d be 150.

The majority of those refunds have been requested for genuine reasons:

  • from readers who thought they were buying a real book, not a downloadable file
  • from readers who felt that the ebooks were too advanced or too easy for them
  • from readers with download problems (e.g. those on dialup)
  • from readers who accidentally brought two books.

You can tell that many of the requests are genuine from the way that the customers approach the refund; you can see for yourself that others are genuine (in that, for example, they didn’t attempt to download the product). Either way, refunded sales make up around a quarter of 1% of my total sales. They’re not very significant.

Also keep in mind that even if someone does request a refund with the intent of getting a free ebook, it doesn’t actually cost you anything more than a moment for you to process a refund. That’s a sale you’d never have had anyway, and if the person actually does read the ebook, they may just become a fan if what you’ve written is worthwhile.

On the flip-side I think offering a money-back guarantee comes with some pluses.

1. A money-back guarantee removes a barrier to purchase

I know for a fact that at least a proportion of my readers buy my ebooks because they know that if they don’t like them, they can get their money back. I regularly receive emails, see tweets, and get comments on posts from readers explicitly saying that they liked the idea of being able to taste and see before being committed to the purchase.

2. A money-back guarantee can help build trust

The web is a place where people are rightly suspicious. Having a money-back guarantee doesn’t automatically make people trust you, but it can help to build trust. Your guarantee is an indication to people that you’re not just after their money, but are interested in providing them with value.

Also, by issuing money back guarantees quickly and without any strings attached, you’re building a relationship with those who do seek them. Of the 100 or so refunds that I’ve given over the last couple of years, I often get emails back from people who are impressed with how easy it was, showing relief that I’m trustworthy, and at times indicating that they’re going to buy another product of mine that’s more appropriate to their needs.

I’ve also had quite angry and unsatisfied customers who emailed with dissatisfaction turned around when I offered to refund their money. I often communicate to readers who complain that I’d rather them be satisfied and happy with my company and not have their money, than have them unhappy and have their $20. I’ve also seen people publicly tweet or leave comments about how my sites are trustworthy because we issued refunds.

Refunds are an opportunity to build trust and goodwill with customers and readers.

3. Money-back guarantees differentiate you from the competition

Not everyone offers a guarantee (at least, not everyone promotes that they do). This provides an opportunity for you to differentiate yourself from the competition.

This was illustrated by an email that I received from a reader of dPS recently who told me that they’d bought our new ebook instead of a real, hard-cover book from Amazon because they saw our refund policy and didn’t feel that they’d be able to return a real book to Amazon.

If a person has the choice of two products (virtual or real) and one will give the buyer a refund if they’re not satisfied, it could just be that guarantee that gets that customer over the line.

4. Money-back guarantees drive you to produce value

One of the side-effects of offering a money-back guarantee is that it keeps you accountable to your readers and customers. I remember having this conversation with an author who was in the process of writing an ebook several months ago…

Author: I’m worried about offering a money back guarantee. Won’t that lead to lost sales?

Me: It could, but most people only ask for it if they’re genuinely unhappy with the product.

Author: I guess that means I better make it good!

While I’m sure the author would have done a good job one way or another, he expressed to me six months later, after the ebook was launched, that our short exchange had motivated him to put extra effort into developing his ebook. The threat of lost sales made him more accountable to his potential customers.

Why guarantees are worth it

Summing up, I offer money back guarantees of my info products because:

  • they don’t cost me anything
  • they do lead to higher sales
  • they do help me build trust and relationships with readers
  • I think it’s a good business and ethical way to be
  • they keep me accountable to deliver value to those who buy them.

Ultimately, I want those I interact with online to get value and I’d rather not have their money if they don’t feel that value is delivered.

P.S. There’s another factor to consider: if you’re using PayPal, you’re pretty much forced into giving refunds at times. Buyers can issue a dispute with PayPal within 60 days of a purchase and, in most cases, a refund is granted. I spoke with one ebook seller recently (who’s a lot bigger than me) who said that they couldn’t remember a time when PayPal had sided with them in disputes, and refunds were almost always forced on them by PayPal.

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