Showing posts with label product. Show all posts
Showing posts with label product. Show all posts

Tuesday, February 15, 2011

How to Harness Your Email List to Help Pay Your Rent

This guest post is by the Blog Tyrant.

Wouldn’t it be nice to send out an email or two and pull in $10,000+ to pay your rent or mortgage payments for the year? It is actually possible using your own products or those of selected affiliates. And while some of you will be thinking that word “affiliates” sounds dirty and underhanded, I’m here to tell you that affiliate marketing is actually one of the most honest ways to make money on the Web.

In this post I am going to show you how you can make $10,000+ a year using your email list and a product or affiliate program. I’ll even do a bit of math to prove it.

eMail
Creative Commons License photo credit: Esparta

How it works

Let me start by giving you a little overview of how this all works, in case you’re totally new to the idea. I’ll go in to more detail later on.

  1. Use your blog to grow an email list
    If you’ve read any of my other guest posts on Problogger you will notice that I have a pretty (un)healthy obsession with email lists. I’m constantly telling my readers to focus on growing a list of active, engaged, and interested email subscribers. It should be the main focus of almost every blog.
  2. Provide value
    The most important thing to remember with this process is that you need to provide value. You need to enrich the lives of your subscribers. You need to solve their problems. Without this step you will find that your list grows largely unresponsive.
  3. Create a product or find affiliate programs
    The next steps is to create a product of your own (ebook, ecourse, etc.) or find a product of someone else’s that you can promote and sell to your email list. It needs to be highly relevant, valuable, and helpful.
  4. Promote it to your email list
    This stage is actually rather complex and can involve a pre-launch and launch, as well as automated messages and so on. The net result is that you make a lump sum of money during a launch period, or an ongoing stream of income from automated sales that happen over time.

The whole thing can be a very exciting process and, if it’s done correctly, it is an extremely ethical way to make good money while enriching the lives of your subscriber list.

Doing the math

Now, let’s do a little math to see if $10,000 per year is really possible. In fact, if you really catch a hold of this concept you’ll find that $10,000 is actually rather conservative. The possibilities with this type of marketing are endless.

Let’s take a look:

  1. Capture four email subscribers per day
    Let’s assume you are able to capture four email subscribers per day. It is a very small amount that any one can do with ideas like this and this.4 x 365 = 1460 subscribers per year.
  2. Sell a $37 ebook to 20% of your list
    If your followers are loyal and engaged you should be able to sell to around 15% to 20% of them.1460 subscribers x 0.2 = 292 sales @ $37 = $10,804

Now, for those whose lists are significantly larger than this, the estimates are conservative. For those who have smaller lists, this can serve as inspiration to keep going with your blogging work. Remember, an ebook is just one example of the multitude of things you can promote to your list.

How to make $10k+ per year with email subscribers

George is Keeping an Eye On You!
Creative Commons License photo credit: peasap

The wonderful thing about this process is that it can be expanded upon to incredible levels. For some bloggers, $10,000 is a tiny sum of money. My hope is that this post serves as a catalyst for you to learn more about the field and really take your blog to its full potential.

1. Grow the email list

The email list is the backbone of all good blogging income sources. If you can capture a large number of email addresses of readers who love what you write, trust your advice, and look to you for help and new information, then you are setting yourself up to be in a very profitable situation.

I know what you’re thinking: “But isn’t it rude/annoying/spammy to sell stuff to my followers?” This is a very common question. I encounter so many people who don’t want to sell anything to their subscribers but, to be honest, the logic doesn’t make sense to me. Why? Because, like everyone else, you also have bills to pay, you aren’t trying to rip anyone off, and with the right products, you can help your subscribers to better their situations.

Don’t get me wrong: some people abuse their lists. I don’t condone this at all. But guys like Darren, who only sell high-quality ebooks or training courses that can help you grow a bigger and better blog, are helping their subscribers. Why shouldn’t Darren make some money selling a product that has taken him years and years to acquire the knowledge to create—and helps you in a big way?

How can you grow your list quickly?

  • Focus on value and quality information
    Your blog needs to publish high-quality content that adds value to the lives of your readers. Every time someone sees a post on your blog, they should leave feeling like a problem is solved. This is important.
  • Have an angle
    There are hundreds of millions of blogs out there. You need an angle. Why should people read your stuff over someone else’s? Without an attached story or angle, you give a person no reason to subscribe to your blog.
  • Use Aweber to add subscription boxes and send a free ebook
    I recently wrote a post about why I switched to Aweber and the reasons are simple: you can add a subscription box to your blog in about five minutes, you can send out a series of automatic follow-up emails and, best of all, you can send out a free ebook automatically. This is a tried and tested method for capturing a lot of email subscribers: write a highly valuable ebook that appeals to your niche, and give it away in exchange for their subscription.
  • Write guest posts related to your niche
    Once your free ebook offering is up and running, get out there and start guest posting on as many of the top blogs as possible. Darren has a thorough post on how to do this, so the only thing that I’ll add is that you should make your posts as good as possible, and in some way relate them to your free ebook. This ensures that all the visitors that trickle through to your site are interested in your stuff.
  • Engage people in email, Twitter, comment threads, etc.
    If you want your email subscribers to be loyal and engaged, you want to make sure you engage them in as many places as possible. As a general rule, I reply to every comment on my blog, and Twitter and Facebook accounts. I work from home so it’s easy for me to do this, but even if you work in an office, you should make an effort to reply to contacts and commenters each evening when you get home.

As a general rule of thumb, the number of email signups you attract is a good indicator of how successful your blog is. You might be getting all the traffic in the world, but unless you can convert it somehow, you probably aren’t making much progress. Capturing as many email subscribers as possible is the first and most important step in affiliate marketing.

2. Create a product and/or find an affiliate product to promote

This section is broken up in to two parts—your two different options. The first option is to create your own product and sell that to your list. I prefer this option because you can tailor it to suit your readers’ needs and wants. The second option is find someone else’s product to promote to your list for a commission (i.e. an affiliate program). Let’s take a look at both.

Creating your own product

The wonderful thing about the Internet is that it allows you to create your own product without much in the way of difficulty or start-up costs. In a recent article on how stay-at-home moms can make money, I said that a product launched off the back of an expert blog is one of the easiest and most rewarding ways to make an honest living online. This is true.

Your product could take one of many forms:

  • an ebook
    Creating an ebook is one of the simplest ways to make money from your blog. All you do is brainstorm a concept, write it out in Word or Open Office, tizzy it up with graphics and pictures, and then convert it into a PDF. Instant product. The problem? There are a lot of them out there. People have become a bit blind to them. If you are going to sell an ebook, you have to make sure it is of an outstanding level of quality and addresses a problem that’s massively relevant to your blogging audience. Ideally, it will cover a topic that hasn’t already been heavily written about.
  • an ecourse
    Another popular option is to develop an ecourse that teaches your readers how to do something. It could take the form of a series of emails sent out every week, or it could be an ebook mixed with video and delivered in module form. This is sometimes a better option because, the course content can be created or amended on the go, to respond to the feedback you get from users.
  • a membership site
    This is new black: it seems like everyone is creating membership sites nowadays. A membership site is basically a password-protected area of your blog that people can only access by paying. It could contain tools or courses or a forum of experts, for example. Some of the more successful membership sites are SEOBook and SEOmoz.
  • a physical product
    If you are one of these talented people who have an actual real-world skill like painting or designing clothes, you might want to make your product a physical one. This can work extremely well if you have a big list of people who admire your work.

Whatever you decide to create, you have to make sure it appeals to your readers and continues to add value as you’ve done on your blog. People simply will not pay for something unless they know that it will add to their lives in a meaningful way.

Promoting someone else’s product

If you don’t have the time, energy, or ideas to create your own product, you can start out by promoting other people’s—by becoming an affiliate. For example, if I created an amazing Blog Tyrant ecourse, I would offer people the opportunity to sell that ecourse on my behalf and earn a commission (usually 40% to 80%) on every sale. If you believed in that product (trust me, it’d be awesome!) then you could sell it to your list. Money for jam.

There are a few prerequisites to generating an income through affiliate sales:

  • The product must be relevant.
    If you run a dog-training blog there is almost no chance that my amazing Blog Tyrant product would sell to your list. You need to find affiliate products that are highly relevant to your blog.
  • You must believe in it/use it yourself.
    Personally, I never promote an affiliate product unless I use it myself. My site is all about helping people dominate their niche and grow an online business that allows them to work from home. Why would I risk my reputation (and in some cases friendships) promoting a product that I’ve never used?
  • It must be reputable and safe.
    Some affiliate programs out there really do not offer good protection for their customers. It’s getting rarer and rarer, but every now and then you come across a program that gets people involved with spam, or makes it difficult to get a refund. If you are going to promote something to your list, you want to make sure it comes from a reputable source that you know and trust. Shoemoney says that he never promotes an affiliate unless he has met the owner in person. This is a good rule.

Please do not think that affiliate programs are all dirty. They aren’t. There are some really solid brand names out there who are promoting very valuable tools and information. Darren’s one of them. With a little bit of research and planning, you will be able to find something great for your crew.

Finding affiliate products to promote
There are so many different places to find affiliates out there—some good, some bad. What you often find is that it is best to locate the product you want to promote first, then figure out what company that product creator is using to sign up affiliates. Some of the main ones you might want to look at include:

A lot of the larger companies run their own affiliate programs. In this case you want to visit the sites of the sellers themselves, scroll down to the very bottom and look for the Affiliates link that will direct you to the signup page.

3. Sell the product to your email list

The final part of this post is all about selling your product, or your chosen affiliate product, to your email list. This topic could be studied for a lifetime, but here, let’s look at a rough game-plan.

Pre-launch

The first step is to generate some interest among your subscribers around the product launch. You want to prepare your readers for the big sale day. There are lots of different ways to do this, and many different schools of thought as to what works and what doesn’t. Some ideas include:

  • a free give away
    Having a free give away that is related to your product launch can be a good idea because people circulate the free part to their friends and on their blogs. It can also help you capture more email addresses to use for the actual promotion.
  • a time-sensitive signup area
    Something else that can work is to have a time-sensitive signup area. For example, if you are releasing a membership site you might only want to release it to 100 members. Having an earlybird signup area on the blog a week in advance can get people motivated to join, rather than risk missing out.
  • create an affiliate program
    Around this time, if you’re selling a product you’ve created yourself, you also want to set yourself up as affiliate seller so that other bloggers can sell your products. Email your list of high-profile blogging contacts, letting them know about the product launch and the affiliate program, and ask them to help you out.

Whatever you decide to do, make sure it really does generate some buzz. The idea is to get as many people talking about the product, and sharing news about it, as possible.

Launch

The launch stage is where you actually send out the email to your list promoting your new product. You should also do a post on your blog to ensure your RSS readers hear about what’s going on. Make sure your launch email:

  • has a strong call to action
  • details all the specs of the product
  • uses social proof
  • focuses on benefits, not features.

As I said, this is only supposed to be a rough game-plan. There are some amazing articles out there that give you specific details on this process. I’d recommend starting with Copyblogger’s landing pages tutorials, Darren’s video on product launches, and Yaro’s article on creating an ebook.

Automate follow-ups for affiliate products

One thing to remember is that if you’re promoting someone else’s product you don’t have to do all this launch stuff. You can actually just set it to be entirely automatic. How? Well remember we talked about Aweber’s automatic messages earlier? What you can do is create a series of follow-up emails that go to every subscriber that you get on a sequence of set days.

For example, let’s say you subscribe to my Dog Training blog. On day one I might send you an automatic email thanking you for subscribing. Then on day three, you get an email with a highly useful dog training tip or tutorial. A week later, you get another training tip and then, maybe a day after that, I send you an email with an affiliate product that relates to the tips and tutorials, and really helps you solve the problem. It’s all automatic, and it works extremely well.

Remember, don’t flood your subscribers with emails, and don’t send anything out unless it’s highly valuable and useful to your subscribers. Don’t risk compromising your relationship.

Have you done it? Will you try it?

I’d really like to open up the comments now and ask you guys for any advice from your own email campaigns. Have you tried these kinds of approaches before? Did they work well? I’d also really like to know whether you will give this a try on your own blogs. Do leave a comment and let me know.

The Blog Tyrant is a 25 year old guy who makes a full time living from blogs and online businesses. He has sold several blogs for $20,000 plus and answers every comment he gets on his blog. Subscribe by email or follow him on Twitter, Facebook or

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Monday, February 14, 2011

Should You Use Affiliates to Promote Your Products?

Last week I shared my answer to a common question that many people getting into online product marketing ask: “Should I offer a money-back guarantee?” Today I want to tackle two others:

“Should I start an affiliate program to promote my product?” If so, “how much should I pay affiliates as a commission?”

I had this conversation only yesterday with one blogger who was launching his first ebook. He had decided to set up an affiliate program but was unsure about what percentage to pay. He were leaning towards 10% commissions, mainly because he didn’t want to eat into his profit margins too much. I’ll share the response I gave that blogger here.

But first, let’s take a step back to look at some pros and cons of affiliate programs.

Why an affiliate program could be worthwhile for your product

The main reason that you should consider an affiliate program for your product is simply that it will increase the potential reach that you will have as you promote your product.

Whether your blog is big or small, there’s always room to increase your reach and have your offer seen by more people. Pretty much every topic has other blogs, sites, forums, and individuals interacting on social media. To set up an affiliate program increases the incentive that these sites and individuals have to promote your product.

Of course, not everyone will be motivated by an affiliate commission (some bloggers don’t use them at all), but you will find that some are definitely moved by them and those people could open up a considerably larger audience for you.

Another benefit of affiliate programs is that they help to grow your own list of customers. This benefits you in the here and now with the product you’re promoting at present, but also offers potential for future products.

A new customer that comes in from an affiliate promotion today can turn into a life-long customer if you develop a relationship with them. A $10 sale from an ebook could end up leading to five more $10 sales in the coming year—or it could end up generating a $200 sale if you launch larger products down the track.

Why you might not want to start an affiliate program?

I think it’s important to note that having an affiliate program isn’t always the best option for everyone. There are some costs to consider along with the opportunities they open up.

  • Decreased profit: Let’s start with the most obvious cost—affiliate programs eat into your profit margin. When someone recommends your product they do bring in new business, but you share the benefit of that business with them. A $20 ebook sale effectively becomes a $10 sale if you share a 50% commission. For some bloggers this is a stumbling block, and not something that they want to do (I’ll speak more about it below).
  • Time: One of the big hidden costs of an affiliate program is the time that it can take to manage. I’ve not found it to be a huge time commitment, but there are some extra logistical tasks that you might find yourself doing when you introduce affiliates into your strategy. These include paying them (depending upon the system you use), providing them with sales material, motivating them, helping those who have limited technical knowledge to set up links, and so on. You will find that some affiliates need a bit more hand-holding than others—and some can be quite high maintenance!
  • Loss of control: Another hidden cost of affiliate programs is that you lose a little control over the way your product is promoted. Not everyone will promote it in the same way you do. I can think of a number of times when this has been a problem—particularly when affiliates have used hype and built products up to be better than they actually are in order to get sales. In doing so they created false expectations in buyers that the owner of the product had to then manage.

How much should you to pay affiliates?

This is one of the most common questions I’ve been asked on this topic, but of course there are no real wrong or right answers. You’ll want to consider a number of factors:

  1. Price of product: As someone who promotes a variety of products through affiliate programs, I know that it’s not just the percentage commission that I look at, but also the price of the product. For example, 50% of a $5 product is certainly not as attractive as 50% of a $100 product. There may not be a lot you can do about this, but it’ll be a factor for those considering promoting your product.
  2. Size of the untapped market: If you’re just starting out and don’t yet have much of an audience of your own, you might want to consider a higher commission in order to give an incentive to affiliates to work for you to get things going. However, if you have a large audience of people who trust you already, you might not be as reliant upon affiliates to help you make your product successful.
  3. Future product releases: Some people use affiliate programs more as lead generators than anything else. I know of a number of people who actually offer affiliates 100% of sales to give them a big incentive to promote the product. The hope is that, while the affiliate is the only person to make money from the initial promotion, the sales will generate a list of buyers to which the product owner can promote future products.
  4. Tiered commissions: One strategy that some product producers use is to offer bigger affiliates a higher percentage than smaller affiliates. In this way, they increase the incentive for those who have larger audiences.
  5. Physical vs virtual products (and other overheads): Many information products offer affiliates 40-50% commissions. This is in part because there are limited overheads on virtual products. To sell a $20 ebook only really costs me a few cents for hosting and bandwidth, and a small amount in PayPal and shopping cart fees (after the cost of design and so on). On the other hand, a physical product will have a much smaller profit margin. I have one friend who has an online camera store, and he’s only able to offer his affiliates 4% commissions, because his own profit margin isn’t high.
  6. Consider your expenses carefully: Even if you’re selling virtual products, keep all of your expenses in mind. I had an interaction with an ebook seller recently who didn’t realize what the PayPal fees would be on his $5 ebooks. He offered affiliates 60% commissions on the sale price and, once he took out PayPal fees and his design and proofreading costs, he realized he wasn’t really making more than a few cents per ebook.

Why I pay 40% commissions instead of 10%

Let me finish with my answer to the blogger who was going to offer 10% commissions on his ebooks. He was concerned that commissions would eat into his profits, and was struggling to justify why he should really pay more to someone for simply promoting his ebook when he’d done all the work to make it.

I can see where he was coming from, but my philosophy for paying higher commissions on my own products (I pay 40%) is that any new customer that an affiliate brings in is a customer I’d probably never have had otherwise. So earning 60% (or $12 on a $20 ebook) is $12 more than I’d have had in my pocket than if I hadn’t had an affiliate promoting my product.

I also take into account the fact that that person buying my ebook might also buy future products from me (both my own and affiliate promotions that I promote). They may also recommend my products to their friends and may become a regular reader of my blog (and help to increase advertising revenue). So the inital $12 profit could end up being considerably more in time.

Do you have an affiliate program for your products?

I’d love to hear from others who sell products from their blogs. Do you offer an affiliate program? Why, or why not? If you do, what commission level do you pay, and how did you come to that figure?

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Tuesday, February 1, 2011

Do You Think Selling Is Easy? Think Again!

A couple of months ago a person approached me to see if I was interested in becoming an affiliate for his “Make Money Blogging” eBook. In his email he explained that he had great plans for the eBook. The price would be $29, and he was expecting to sell 10,000 copies in the first six months.

The numbers got me curious, so I went to visit his blog. According to his “Advertise” page he received 50,000 monthly visitors, and had 2,000 RSS subscribers.

Hhmmm, I thought.

I didn’t want to rain on his parade, so I replied to his email politely saying I was busy with some projects and wouldn’t have time to join as an affiliate (which was true), wishing good luck for the eBook launch anyway.

What I had in mind was something else though, which is: There was no way on earth he would be able to sell 10,000 copies of that eBook in 6 YEARS, let alone 6 months!

How come? First of all because the product was not a novelty, nor revolutionary, and it aimed at a saturated market. Second, the product creator didn’t have a strong name/reputation, nor a big audience in place ready to buy from him.

In fact if I was to make a guess I would say he sold 100 copies at most.

Probably this was the first time the guy was trying to sell a product, and that is why he grossly overestimated the numbers.

I have been there myself. When I launched my first eBook I already had a blog with 20,000 subscribers. The topic of the eBook was appealing, and I had put a lot of work on it, so I figured that at least 10% of my readers would buy it (i.e., 2000 people). Boy I was wrong!

After 30 days or so I had sold only 200 copies. I was really frustrated, but the whole experience taught me a good lesson: selling is never easy, no matter what.

Practically speaking this means that you should aim to have a great product, with great marketing, and possibly with a great audience in place who is eager to buy from you, before you start selling. And even if you manage to get all these 3 factors, remember that it will still be hard to convince people to buy.

Again, selling is never easy. If it was, everybody would be rich!

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Sunday, January 30, 2011

Understanding the Difference Between “Want” and “Want to Buy”

This guest post is by Ryan Barton of The Smart Marketing Blog.

As I was sitting at a café over breakfast, the couple nearby flipped through their Sunday paper. As I tend to do, I eavesdropped on their conversation.

“Will you look at that bedding? That’s wonderful!” “Oh my God, I’d die for those shoes.” “I love that movie, and it’s on sale!”

Aside from my habitual eavesdropping problem, the conversation’s simplification of the “want” impulse is vital to your online success.

Buying versus browsing

There’s a significant, actionable difference between admiration and buying intent.

The first is an attraction, a respect, a good feeling. “That car has beautiful lines.” “Wow, a front-facing camera and it supports Flash?” But regardless of all those positive thoughts, admiration lacks a fulfilled need.

The second says, “not only do I admire this service or product, but it’s exactly what I’m looking for.” “My New Year’s resolution was to focus on marketing, so this is perfect!” The product satisfies a real need—not a flighty want.

Earlier this year, Lemon and Raspberry subscribers said they’d absolutely love to win my ebook, Smart Marketing, during Amy‘s New Year’s blog party.

“Ooooh I’d LOVE to win this! I’m always up for some good marketing insight!!,”said one reader. Another agreed,“I would love to read this book. Maybe I can count it as one of the many books I resolve to read this year.”

That’s flattering; really, lots of kind words. Yet, after the contest ended and the book was awarded, some readers suddenly didn’t want the book; or, more accurately, they didn’t want to pay for it.

This is the “want” gap in action—the difference between liking a product and actually wanting to pay for it.

The “want” gap

Amy’s readers may have liked the idea of reading my book, but they didn’t realize a present need for it. It’s a great idea, and it’d be a nice addition to a library, but there wasn’t enough of an internal need to get them to pull out their wallets.

We see the same principle, but to a greater extent, with larger giveaways. Sure, I’ll take the car, the free cruise, the year’s supply of coffee—but I’m not going to pay for it.

Image by Austin Kleon

Friend and artist John T. Unger experienced something similar with a book of poetry he wrote; the “want” gap was later brilliantly illustrated by Austin Kleon.

John’s poems had a real, emotional impact on a reader; the reader admired the author. Yet all the admiration in the world couldn’t compete with the prospect’s lack of buying intent.

Asking the right question

Businesses tend to forecast and allocate advertising monies based on consumer feedback, which is unfortunately more “do you like?” than “will you buy?”

That’s what focus groups have become, haven’t they?

“Do you like this new and improved artisan sandwich? How ‘bout this car? Pretty isn’t it? Would you go on vacation with this airline?”

None of those questions ask, “would you buy?” And that’s the question that makes or breaks most launches.

Understanding this gap and how you can bridge it is your way to converting admiring prospects into paying, satisfied, and loyal customers.

How to bridge the “want” gap and boost sales

What you may not realize is that admiration is a big step forward in closing the sale. The prospect has already indicated they appreciate you and your product, but they don’t think they need it. That doesn’t mean you’re out of luck; you can fix this.

Here are five steps I use to effectively bridge the gap between admiration and convincing a prospect to buy.

1. Establish your authority

Chances are, before reading this article, you’d never heard my name. If you’re launching a product of your own, you may face the same challenge—obscurity.

If I had released my ebook under Darren’s name instead of my own, the sales would’ve been drastically different than my initial figures. Darren’s an established figure in the industry. Over 167,000 subscribers and 19,000 Facebook fans are testament to this. His community buys into his history of success. My own success isn’t global like Darren’s, but that doesn’t mean it’s not as relevant.

That’s why the endorsement of Hall of Fame speaker and bestselling author, Scott McKain, was so powerful. Scott had a lot ofkind words about my book—and his review told new prospects my book wasn’t a scam, it was real and unique, and they needed it.

That’s the power of word-of-mouth marketing. But it’s leveraging these words that helps you confirm legitimacy and close the sale.

2. Create value

It’s pompous to assume that because you have a product, it’ll be bought. Give prospects a reason to buy. What’s in it for them? Show them value and security in their purchase.

For my own book campaign, my value offering included free quarterly updates. Every quarter, I send my customers an updated digital file that highlights new industry trends and developments. This makes my ebook a living book—it doesn’t gather digital dust, it’s a constant resource.

Plus, it maintains my personal brand awareness among my clientele in a most personal manner.

I also went so far as to include a 100% results-and-satisfaction guarantee with every purchase. Yes, I’m that confident in my content. It works, so why wouldn’t I offer a guarantee?

And as for the prospect, why wouldn’t they buy? There’s absolutely zero risk in making the purchase. If they were apprehensive or worried they’d get burnt, this guarantee eliminates those fears. What’s more, I’ve never had a request for a refund—it’s a guarantee I’ve never been called on.

What type of value-added element can you include in your launch that convinces your prospect that they can’t afford to not buy from you? Can you offer a limited-time price reduction to create a sense of urgency? Or a creative incentive to reward multiple purchases?

3. Put their needs in lights

You launched your product for a reason: you recognized a demand, a need. So don’t be ashamed to tell your audience that you know it. Speak directly to them.

In my case, that meant telling small business owners and first-time entrepreneurs that I understand the daunting challenge they face in marketing themselves. What’s an effective strategy? What offers the greatest ROI? I know the thought of their business failing keeps them up at night. Moreover, I understand that heavy feeling—I’ve been there. And it’s difficult to navigate through new business decisions.

But simply telling prospects you understand their need isn’t enough. You also need to satisfy it. Which brings us to your solution. In my case, I hold the marketing road map to their success.

4. Spell out your solution

For my small business owner audience, it wasn’t enough to say, “Don’t worry about your business failing, I wrote a book on marketing.”

I needed to take a step back and detail the topics I’d covered—targeted marketing, brand differentiation, social media ethics, blogging, and so on—and explain how each topic plays into their success.

Andy Nulman uses the analogy of “virgin contact lenses” as a great way to remove yourself from something you’re deep into, to gain valuable perspective. You, yourself, are in-the-know. You understand what you offer, since you’re the product creator. But for the first-time prospect, you need to say exactly what you do. Assume nothing on their part. Look at your product the way a first-time prospect would, taking nothing for granted.

You’ve highlighted their need, and you’ve detailed exactly what you’re providing. Now, explicitly tell your prospects with confidence, “I am the solution. My product will fix your problem.”

5. Show them what others have

You’re at the mall; you’re hungry. You walk towards the food court, and as you get closer, you begin to smell the variety of foods. “What do I want? What am I in the mood for?” you ask yourself.

And as you arrive at the food court entrance, before you stand 15 different restaurant choices, people with trays of food rushing to and from tables. Your gaze moves across the large room, scanning the signs and lines of each of the restaurant choices. Asian food? Not bad. Pizza place: ghost town. Sandwiches … not really in the mood. But the burger joint is hoppin’.

Without saying a word, every person in each line is telling you their preference—the majority favored the burger over the pizza. And that makes you wonder, what is it about the burger that everybody loves so much? You don’t want to miss out on what the people in the burger line are enjoying. Now, your decision is made: burger it is.

In the digital food court, it’s similar; it’s the online equivalent of, “I’ll have what she’s having.”

Show prospects how much your customer base supports you. Show them you’re popular, show them what other customers are buying and how they’re benefiting from it, and force the inactive community to buy in and be part of the “next big thing.”

The hype, the tangible energy in your community, your popularity—they’re all extremely powerful selling tools.

What people want

Your blog, your business, your campaign, your new product—should be less about what you think people want, and more about what your prospects will actually act on. Want to be profitable? Then that’s your focus: what people want.

Save yourself time and money. Understanding this “want” gap and bridging it—conquering it—improves your conversion rate, it motivates you through your new-found success, and it takes your efforts to a competing level.

How have you experienced the “want” gap in your blogging efforts? And how have you bridged it?

Ryan Barton is the author of the “Smart Marketing” eBook and he writes at The Smart Marketing Blog for Small Business Success; you can follow him on Twitter, where he shares entirely too much information. He wrote “Smart Marketing” with the intent that small businesses would glean insightful information and tangible marketing strategies so they too, could compete competitively with industry giants.

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Wednesday, November 24, 2010

Top 5 Affiliate Sales Techniques

This guest post is by the team at E-junkie.com.

Working with so many merchants and affiliates gives us a great opportunity to see what different bloggers are trying to do to generate sales of affiliate products, and over time we’ve noticed that some strategies work much better than others.

These are the top five affiliate sales techniques we’ve seen work time and time again.

1. Only promote products you’re willing to stand behind 100%.

We had one incident on our site where someone bought something from a third party, didn’t like it, and got so mad that they launched a Denial of Service attack on us!

It’s very common for us to receive emails from people who buy stuff from our merchants but get mad at us for allowing people to sell what they see as substandard products. Initially we used to tell them that this is akin to writing to Bill Gates complaining that someone who made budgeting software using Excel didn’t do a good job, but now if we get too many complaints we just get rid of the product.

We have a certain brand that gets attached to whatever is being sold using our platform, and if a product is bad, people view us negatively, even though we have nothing to do with it.

The same applies to your blog.

Your customers will see very little difference between your products and the affiliate products you sell. They’ll blame you if they don’t like the affiliate product. Only promote products you really love, and are willing to back 100%—or your readers will lose their faith in you.

2. Don’t be afraid to experiment.

The range of products that our merchants sell never ceases to amaze me. Recently we featured a seller whose product is poo-shaped pillows! No, that’s not a typo: these pillows are colored and shaped like poo.

You never know what will work until you try it out—many times you’ll think about something, assume it won’t work, and move on to something else. Yet the Internet makes experimentation so cheap and so easily measurable that you should give all your ideas some time before you drop them. You never know what will bring you the next million!

3. Reviews work much better for affiliate sales than buttons, widgets, or advertisements.

In Darren’s 31 Days to a Better Blog book, the exercise for Day 28 is writing a review post that includes an affiliate link.

We’ve seen this approach work much better, as far as conversions are concerned, than advertisements, widgets, or buttons on your website. You may drive a lot more traffic to your sales page using buttons, but contextual links in reviews have much better conversion rates.

4. Think of your customer service as your product.

If we see a merchant who offers first-rate customer service, we know that they’re going to be big. There’s so much commoditization in so many industries that it becomes difficult for customers to choose between products, and for merchants to be heard. Great customer service is something that easily cuts through this clutter.

Sometimes people will buy your product just because they know that you will pick up their call or answer their emails. When you put customer service on the same pedestal as your core product, you will see an attitude shift in the way you deal with your customers, and also the way they see you.

5. Don’t lose your customer at the last step.

One of our core mantras is to make our product as easy to use as possible, and we see a lot of other successful merchants do that too.

There are two key ways of doing this: simplify your product, and provide as much detailed documentation as you can on how to use it.

While there are limits to simplifying the product, you can always provide a great amount of detail on how to use your product, or how to become your affiliate.

Leo Babauta’s step-by-step directions on what to do when you want to join Zen Habits as an affiliate are a great example of what I’m talking about.

A user can walk through that whole process without any confusion, and providing such great detail can vastly improve your conversion rates. You really don’t want to lose your customer at the last step just because your instructions weren’t clear. It’s so hard to get people’s attention, and convince them to try your product. Don’t let them fail to sign up just because they can’t understand the directions on your site—that’s the last thing you want to happen.

You don’t need to be a rocket scientist to figure out any of this stuff—it all makes so sense when you think about it.
The reason why affiliates and merchants fail to follow this advice isn’t because it’s hard to figure, but because execution is difficult. Doing the right thing, day in and day out, over and over for years, is what makes the difference between generating a six-figure income online, and the rest of the blogosphere.

Keep these best practices in mind—but also focus on executing them as much as you can. What tips can you add to this list?

E-junkie.com is a hosted shopping cart and digital service that lets you sell just about anything on your website, blog or social network. Our mission is to lower the barrier of entry in online selling. Our blog is about small business, e-commerce, self publishing and all the awesomeness in them. Follow us on Twitter, Facebook or

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Tuesday, November 16, 2010

Your Readers Buy Products! Do You Offer Them?

Recently I gave a presentation on monetizing blogs. I talked about how developing your own products to sell to readers can be an effective way to build a blogging income.

During a question-and-answer segment of the presentation, one blogger stood up and said:

“My readers don’t want to buy products! How else can I make money?”

It was a question that I’ve heard many bloggers ask over the last year—and one I used to ask myself.

I once was afraid that if I dared develop a product and promote it to my readers, they’d push back—and push back hard. However when I bit the bullet and did produce a product, I found that my fears were unfounded.

Readers buy all the time—we all do. We buy to survive, we buy be entertained, we buy to learn, and we buy to enjoy our lives.

I asked the blogger who asked this question what topic they blogged about, and she told me that she was a travel blogger. As a group, we quickly came up with 20 or so things that people interested in travel buy (guide books, luggage, accommodation, flights, and more). Her readers were buying products all the time—she just wasn’t offering any.

Readers do buy. Many even enjoy the process and go out of their way to be sold to. My lovely wife is one example: she amazes me with the amount of time she puts into researching and buying products online (she’s an online marketer’s dream come true!).

The problem isn’t that blog readers don’t want to buy—they do!

What readers don’t want is to be annoyed.

used-car-salesman.jpgIn my experience, it’s not that you have a product to sell that turns readers off—it’s the way that you promote it that has potential to offend.

  • Readers don’t like to be tricked.
  • Readers don’t like false hype.
  • Readers don’t like bait-and-switch tactics.
  • Readers don’t like finding that they’ve bought a low-quality product.
  • Readers don’t like aggressive and intrusive selling.
  • Readers don’t like being badgered and annoyed repetitively.

I think many bloggers balk at the idea of developing a product to sell on their blogs more because they think that to sell, they’ll need to use the above tactics, and annoy their readers. We’re so used to seeing these techniques practiced by internet marketers that we think it’s the only way.

It’s not.

I love what Sonia Simone recently said in a presentation at Blog World Expo. She said, it’s not about “selling” to your readers—it’s about making them an offer.

It’s not about tricking people—it’s about producing a compelling product that meets their needs and offering it to your readers in a way that represents a win/win transaction. It’s about making the offer in a way that allows your reader comes away from the interaction in a better position whether they buy the product or not.

There’s much that can be written about how to make these kinds of offers (and in many ways, that’s why we developed Third Tribe Marketing), however I think the starting point for many bloggers is shifting their mindset.

The starting point is to realize that in most cases is’t not buying that offends people—it’s the sales techniques that annoy.

PS: Brian Clark provides a good post on offers here.

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Sunday, October 31, 2010

The Dark Art of Product Pricing

This post was written by the Web Marketing Ninja — a professional online marketer for a major web brand, who’s sharing his tips undercover here at ProBlogger. Curious? So are we!

One of the most common questions I get asked is how much I’d charge for a given product. I guess the reason I’m asked this so much is it’s one of the hardest questions to answer, but the importance of price should never be underestimated.

Here’s the process I go through when I’m trying to arrive at a product price.

1. Your existing readers

It doesn’t matter if it’s your first product, or your tenth. If you know your audience, you should have a feel for their propensity to pay for things—and to what degree. If you’re unsure about this, look at the sorts of affiliate campaigns that are more successful with your readers. Do low-cost/high-volume campaigns deliver your highest revenue? Or do high-cost/low-volume promotions boost your bottom line the most?

Outcome: My existing customers have a propensity to buy cheap/expensive products.

2. Market perceptions

The general public has trouble valuing things—and brands have been exploiting that for years. But what you need to determine for your specific product is this: is there a market-based status quo when it comes to the price people expect to pay? If you’re selling music, or books, ask if there’s generally an accepted price range for these products.

Outcome: The community perception is that my type of product will be priced between $____ and $____

3. Where it fits in your product/customer life cycle

If this is your one and only product, then this perhaps doesn’t have much of an impact, but typically, products fit into three key life-cycle categories: entry level, standard, and premium. Once you’ve slotted this new product into your product life cycle, you want to apply one simple rule: make the step from entry level to standard small, and the step from standard to premium high. For example, you might offer an ebook as your entry-level product, a webinar series as your standard product, and one-on-one consulting as your premium offering. An example price structure might look like this:

  • ebook $19.95
  • webinar: $49.95
  • consulting: $5000

Outcome: This product is my Entry / Standard / Premium offering in my product portfolio.

4. Competitive market research

When building a competitive profile, aside from the prices my competitors charge, I document five key items:

  1. Influence of the brand (High, Medium, Low)
  2. Perception of the product (reviews, sales volumes)
  3. Core problem the product is solving
  4. History of discounting
  5. My product’s key point of difference from the competition

What I’m attempting to find with this research is where there is an under or over representation in terms of high/low value and high/low price. You’ll also get a good understanding of the caliber of your opponents’ products in the particular subsection of the market you choose to enter.

Outcome: My product has (high/medium/low) value and a (low/medium/high) price, and my closest competitor is…

5. Defining the real cost of the product

Bloggers often fail to figure out the cost of selling the product. You need to factor in things like transaction fees, the likely overhead of affiliate payments, and, if you’re selling a physical product, delivery, storage and other costs. While you may be likely to sell electronic products, you’re still going to have to pay money for every sale that’s made. How much?

Outcome: On average, my product costs $____ to sell.

6. Correlating feature relevance with customer value

Things can get tricky at this step. You need to make a realistic assessment of how relevant your #1 feature is to the customer problem that your product solves. Don’t get caught adding up the ten different features your product might have—focus on the top one. Then, make a call about the value people put on the solving this problem.

Outcome: My product has a (low / medium / high) relevance to solving the customer problem (___________) and people are willing to pay (a little / some / a lot) to solve it.

Other considerations

Okay so that’s the first stage done. Since you’ve answered some critical questions, you should now have a feel for what the market expects to pay for this type of product, and where yours fits into that spectrum. Now there are just a few more considerations to keep in mind as you choose a price.

Don’t be the cheapest.

It’s easy to start a pricing war by offering the cheapest item, and if you’re after a short term windfall, then it’s and option. But rarely does the cheapest win when if comes to competition.

For me this was summed up when I heard a five-year-old kid say to his mother, “We need to get that one, it’s more expensive, so it must be better”. The innocence of youth — saying what we all think!

Discounting is dangerous.

Lately, many successful product launches have initially offered a special introductory price that’s discounted. That’s fine, but try to avoid any ongoing discounts. It’s actually more advantageous to offer outrageous 50-60% discounts than smaller 10-20% amounts, as the customers’ perceptions of returning value on higher discounts are a lot greater. But if you can, avoid discounting at all.

The smaller the price, the more important it is to get it right.

If you decide on a low-priced product, keep things in proportion! The difference between $5 and $10 is 100%. So if you price your product at $5 you’ll need to sell twice as many to earn the same amount of income as you would if you sold the product for $10. Worse, a product you sell for $5 needs to sell four times as much as it would if it was priced at $20. When working with small numbers, finding the sweet spot is extremely important.

Don’t get stuck in middle.

Those irrelevant middle prices do nothing but cost you money—especially at the high end of the market. If you’re thinking of an $800 price tag, and your product has a unique selling point, charge $999. For a $325 product, go for $399 or $499. Your competition might seem to drive your price downwards, however I’d be working the other way. If you’re competitor is $999 try $1499—as long as you can prove why your product is better.

Throwing caution to the wind

As this post’s title attests, pricing is an art. Pricing can be so hard that sometimes you just need go with your gut, pluck a number, throw it out there and see what happens. Remember though, that it’s easier to drop the price of something than to increase it.

What techniques have you used to price your products? Have you had any pricing disasters?

Stay tuned from most posts by the secretive Web Marketing Ninja — a professional online marketer for a major web brand, who’s sharing his tips undercover here at ProBlogger.

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Sunday, October 10, 2010

7 Reasons Why $7 Products Rock

This guest post is by Steve Martile of Freedom Education.

I currently charge $400 monthly for one-on-one coaching. That’s a hefty price tag for some people, even though I know some coaches who charge up to $10,000 per month, which makes my coaching look like a bargain.

One prospective client said that she really wanted to do coaching with me. She saw the value in it. She needed it and wanted to buy, but she just couldn’t come up with the money. It was either buy the coaching or pay the rent. She decided to pay the rent.

Since coaching is the highest price service I provide, I decided to come out with a product that almost anyone could afford.

Enter: $7 products

The reason I started with $7 is because it’s low. I figured almost anyone in any country could afford that price … and that way I could at least test different price points and see what worked best for my readers.

I created my first $7 product two months ago on my Blogging for Coaches site. It’s a membership site where we provide coaches with mentoring on how to build their business using blogs and blogging—at $7 per month. It’s a steal for coaches who want to build their coaching business online.

The coaches must have thought so, too. When we announced this product to our mailing list of about 300 people, 11 of them bought. That’s a conversion ratio of about 3.6%. So if you think you need a big mailing list to start making money, you’re wrong!

Six weeks ago, I offered a $7 membership to my Freedom Education blog readers. Three weeks after that, I offered an audio book on motivation for $7. Both of these products sold. I love $7 products.

7 Reasons why $7 products rock

#1. They’re low-risk.

If you can reduce the cost of your products or services and package them into a $7 product, then your readers are more likely to buy. It’s a lot less risky. I mean it’s only $7… if they don’t like it, they haven’t lost much.

If that doesn’t convince you, try offering a product guarantee. Promise your buyers that you’ll give them their money back, no questions asked, if they’re not satisfied with the product. Very few of your buyers will come back to claim that guarantee.

#2. It’s easy to write an offer for them.

Your offer is also known as your copy. I don’t know about you, but I’m a blogger. I write newsletters and blog posts. I don’t write copy. Writing copy is a bit foreign to me. The last thing I want to do is write a ten-page piece of copy for a $500 product that doesn’t sell. What a waste of time.

What’s easier for me is to write a shorter piece of copy for a product that sells for $7.

It’s only 7 bucks—you don’t need to write a novel. Even 750 words will make it compelling, and that’s about as long as a blog post. Just make sure you focus on the reasons why someone should buy your product. You want to keep reminding readers why your product rocks and how it will help them.

#3. You don’t need a big product launch for them.

This gives you a huge advantage: you don’t need a big product launch to sell your $7 product.

You just want to make an announcement to your Newsletter and on your blog. Tell your readers about your product and how it will help them solve their problem. When I announced my new product, I sent three emails to my newsletter subscribers and published two posts on my blog over the course of a week. You don’t need to be that aggressive, but it’s really up to you and what fits your style.

#4. Producing them takes less time and skill.

Imagine writing a piece of copy for a $500 product. It could take 12-16 hours to write this if you’re a really good copywriter. And what if you’re terrible at copywriting, like I do? Then it probably won’t sell.

Instead, imagine a $7 product. It took me eight hours to create the copy, write the email announcements, and publish the blog posts for my very first product: just another Sunday afternoon for a blogger. Then I put my blog and newsletter on autopilot and let it all happen. I was out walking with my wife on Monday afternoon when I got my first sale. It was a great feeling.

#5. You don’t need affiliates to sell them.

I love this part. You don’t need affiliates for a $7 product. If you’re like me, you don’t have any idea how to approach affiliates or even how to set up an affiliate program. So instead of going through all the hassle, take the next baby step—which is to offer a $7 product.

#6. They’re easy to sell.

With a $7 product, more people will buy—even if the currency exchange is high—because it’s so cheap! You’re not going to get rich with this strategy, but it does get your feet wet. It gives you an idea of what your readers will buy and what they won’t. And knowing that helps you come up with new ideas for higher-priced products.

#7. They build your confidence.

I think this is the most important reason why you should start offering $7 products, especially if you’re new to selling products. If you just started blogging and you’re not seeing the return on your investment, consider creating your first $7 product.

When you sell your first $7 product online something happens internally. You shift inside: you start to believe you can make money from your blog. You start to see how you could go even bigger maybe creating $27, $45, $100, and possibly $500 products … and then it gets exciting.

But you’ve got to start small. Once you sell your first $7 product, you start to believe. You gain immense confidence in yourself and you realize that even you can make money online.

Steve is the creator of Freedom Education: Manifesting Your Desires and 7 Secrets of Rapid Transformation. He’s also the co-creator of Blogging for Coaches.

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